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The narrative research agency

for true future insight

We decode the narratives that help explain the what and why behind consumer choices to help you understand future decisions before you ask people to choose.

We give brands a more useful and actionable view of the market, not a snapshot of current attitudes or past experiences, but a clear sense of the stories, meanings, and imagined futures that shape behaviour.

When you understand those narratives you can make better decisions. You’ll know where to grow, what to create, how to position it, and what to say so that people are more likely to choose you.

Our Approach

Understand the narratives that drive choice, behaviour and growth

Narrative Research, is the next evolution in behavioural science. People do not just react or reason. They imagine, rehearse and turn events, outcomes and identities into stories about what might happen next. 

So if you want to understand what people are likely to do next, you need to understand the story they are telling themselves and where your own brand story fits.

When to use us

Launching a new product

Understand the effectiveness of your brand story and the narratives that will help people see value.

Entering a new category or market

Find out how people understand the space, and where your brand can naturally fit.

Reaching a new audience

Learn what people need to believe before your brand becomes meaningful to them.

Building a stronger proposition

Shape your offer around the narratives that communicate meaning, outcomes, and benefits that matter.

Creating better communications

Develop messaging that connects with the stories people already use.

Latest Thinking

Blog

Help your team move from behavioural science theory to practical application with bespoke training in behavioural science and narrative research.

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Successful OTC switches need behavioural science to uncover hidden barriers, biases and emotions that shape trust, self-medication and consumer choice.

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As financial services becomes more competitive, brands need smarter loyalty programmes that reward behaviour, build habits and reinforce customer choice every time they pay, invest or borrow.

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Webinars

Watch our latest video webinar and discover how to use narrative research to build effective segmentations you can trust

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Watch the video to discover why OTC consumers buy into brand stories, not just claims, and how stronger narratives can build trust and perceptions of value.

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Watch our video to learn how narrative research helps close the say-do gap, predicting future behaviour and revealing why people choose differently in real life.

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Reports & Guides

Our new guide shows how behavioural science can help brands rebuild loyalty, revealing seven psychological motivators that make schemes work beyond discounts and drive more revenue with less investment.

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Our new report demonstrates how OTC brands can go beyond similar claims, using behavioural science to reveal the narratives that build trust, value and drive choice in a very competitive category.

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Overcome barriers to commissioning research, using behavioural science to show insight’s value and win stakeholder support in uncertain markets.

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Trusted By

Our Work

How avoiding rational responses in customer research set new standards in responsible gaming and had a demonstrable positive brand impact for Bally’s.

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How did Irrational Agency use narrative research to help UKTV record the best year on year uplift in market share for 10 years.

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How can you predict consumer behaviours in a category where they have no experience of you? Discover how we used narrative research to understand opportunities in new categories for Mondelez.

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Every month, we send out free insights and real customer stories about value, inflation and other key trends like sustainability and wellbeing. If you’d like to try this out please leave your email address here. (You can unsubscribe at any time)

    Every month, we send out free insights and real customer stories about value, inflation and other key trends like sustainability and wellbeing. If you’d like to try this out please leave your email address here. (You can unsubscribe at any time)