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Helping Phizz understand the narratives driving hydration choices

Disruptive effervescent hydration brand Phizz was moving from start-up to SME stage in a fast-growing and increasingly competitive category. With new entrants coming into the market, the brand needed to sharpen its positioning, understand how consumers saw both Phizz and the wider hydration category, and identify barriers to purchase and flavour preferences for a new ad campaign. They needed insights fast.

Irrational Agency used a narrative qual approach to elicit stories and experiences of the product and category from Phizz users and other category users. This allowed us to map the narratives that help identify how non-customers encounter the brand and guide their journey to becoming Phizz users.

The findings were distilled into clear, actionable insights that fed directly into Phizz’s wider “House of Hydration” business strategy, helping shape messaging across the marketing funnel. Within two months, the learnings were already being activated in media, giving the team insight they could use immediately and continue to build on long term.

 

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