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Proposal Terms and Conditions

Scope of work

The proposal outlines the scope of work, deliverables and expected timelines for the research project based on the current information provided and may be subject to change with additional details shared at a later date.



This proposal is valid for a period of six (6) months but may be subject to change for significant exchange rate fluctuations exceeding 5%.


Client responsibilities

The proposal also assumes the client will provide all necessary background information and review and provide feedback on deliverables in a timely manner.


Payment terms

The final invoice will be the total cost of the research project, including any applicable VAT. A 50% deposit is required before the project begins, and the final payment is due on the agreed payment terms upon final delivery of the debrief document.



Irrational Agency agrees to keep all information provided by the client confidential and will not disclose any information to any third party without the client’s written permission, unless the information is required in order to complete the services agreed.


Intellectual property

All research materials, data, reports, findings created by Irrational Agency and related intellectual property during the course of this study remains the exclusive property of Irrational Agency unless otherwise specified in a signed agreement. However, we grant the client a licence to access and utilise this information for their intended purpose.


Data Processing

For clients that share their data, a data protection agreement must be in place naming Irrational Agency and any third-party as a processor prior to carrying out any services and all data must be securely transferred.


Approval and acceptance

Irrational Agency requires written confirmation of the approval and acceptance of this proposal and these terms and conditions, along with any SOW or PO required before work can begin.



Should the client terminate the research study or part of the research study, Irrational Agency may charge a cancellation fee as outlined below when cancellation is at the point of:


  • Commissioning – 10%
  • Timeline scheduled and fieldwork booked – 20%
  • Scripting being completed – 30%
  • Fieldwork ongoing to completion – 60%
  • Analysis completion – 70%
  • Top-line completion – 85%